237: Leaders with Heart Understand Where Their People Need Them

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While waiting for her United Airlines flight, Heather witnessed Captain Mark Hardcastle be a Leader with Heart for his team members and passengers. She got out her phone and recorded a small part of Captain Hardcastle speaking to the passengers waiting to board his flight, with the purpose of showing others this act of Leadership with Heart. With the curiosity to know more about his leadership, she invited him to be a guest on the show and these rich 40

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