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Heather introduces the Certified Art of Active Listening Facilitator Program. In this episode, she shares why this can truly transform the way people connect and communicate at work. How it has the power to help ANYONE transform organizations from the inside out! Heather has worked with countless organizations helping to improve their workplaces, improve employee retention, improve customer experience, and so much more. All of those things led her to uncover the Art of Active Listening. It’s not