679: What Managers Get Wrong About Feedback

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https://audio.hbr.org/ideacast/20190419103444-679_WhatManagersGetWrongAboutFeedback.mp3

Marcus Buckingham, head of people and performance research at the ADP Research Institute, and Ashley Goodall, senior vice president of leadership and team intelligence at Cisco Systems, say that managers and organizations are overestimating the importance of critical feedback. They argue that, in focusing our efforts on correcting weaknesses and rounding people out, we lose the ability to get exceptional

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