Developing Emotional Intelligence with Debbie Muno, Genos North America.

HR Chat podcast

This post was originally published on this site

https://www.buzzsprout.com/65006/11015959-developing-emotional-intelligence-with-debbie-muno-genos-north-america.mp3

Emotional Intelligence impacts workplace performance, leadership effectiveness, retention, engagement, sales, customer service, resilience, and teamwork all outcomes that organizations are continually striving to hire for and develop.

It is a measurement of our ability to recognize, respond to, and cope with emotions. While traditional corporate training programs tend to focus on hard skills, teaching employees emotional intelligence is equally important.

A recent report on the subject, published by the Capgemini Research Institute suggested that “it wasn’t only teams and individuals who benefit

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