Don’t Teach Managers About Engagement: Teach Them to Be Engaging

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https://mcdn.podbean.com/mf/web/t23me2/Don_t_Teach_Managers_About_Engagement-Teach_Them_to_Be_Engaging_on_We_re_Only_Human8fniv.mp3

“One day he challenged me and he said, ‘Listen, I want you to help our 477 store directors be great. But listen, I don’t want you to go and teach them about engagement. They don’t need like a history lesson. But I want you to teach them how to be engaging.’ As I’ve navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance.”

Kamaria Scott, Manager Enablement Expert at Accenture

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