Strong Suit 273: How To Win The Hearts & Minds Of Your Employees

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Do you remember the Blue Shirts?

This army of well-trained, huge-smiling, sales staff at Best Buy built the company to what it is today.

Yes, they’ve been Amazon-ed a bit, but still they survive. The Blue Shirts are why. When everything else (huge product assortment, low prices, easy returns) are commoditized, only service will save you.

And Best Buy’s sales

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